Refund policy

RETURNS POLICY

A/ Unwanted goods

It is strongly recommended that you read the list of allergens and ingredients for each product intended to purchase to avoid and prevent any potential allergic or adverse reactions to any of the products.

You can rest assured that all MW Perfumes products have been assessed and met the requirements of Cosmetic Regulation (EC) 1223/2009 and have been issued CPSR certificates.

If you are unfamiliar with MW Perfumes products we strongly recommend that you first order a sample (1.5ml) size before purchasing a full-size product. MW Perfumes does not accept returns on any products where the protective seal has been broken due to hygiene reasons and health protection.

We also recommend that you use our sample service to avoid purchasing a full-size product you may not like. Refunds will not be made if you dislike a perfume.

In the case of returning products in their original and sealed packaging back to MW Perfumes, you must first notify MW Perfumes about your reasons for returning the products, and this must be done no later than seven (7) days after receiving the products.

It is your responsibility to fully cover the costs of returning the products.  It is recommended that you send the products back using insured shipments with signature on delivery. MW Perfumes cannot be held responsible for any lost or damaged packages of returned products. Products that you intend to send back in their original and sealed packaging must be returned to MW Perfumes no later than seven (7) days after notifying MW Perfumes about returning the products.

All time periods quoted by MW Perfumes for cancellation notifications and returning of products are final and will only be extended to the next working day if they end on a Sunday or Bank Holiday.

MW Perfumes will reimburse the purchaser’s bank account no later than thirty (30) days after receiving the products back.

If you fail to comply with the time periods quoted your right to return any unwanted products and receive reimbursement of any payments will be lost.

 B/ Damaged goods

All damages due to shipment must be reported via our contact page within seven (7) days of delivery. Photographs of the damage and/or detailed descriptions of the damage may be requested by MW Perfumes.

Replacements will be sent as soon as possible for products damaged or lost in shipment.

 C/ Goods received in error

We are extremely careful about all our orders but occasionally mistakes can happen. Should you happen to receive products in error, please immediately report the mistake to MW Perfumes.

Please seal the incorrect product in the original shipping packaging. We will immediately send you a pre-paid UK Royal Mail envelope to post the products back to us.

The correct product will be immediately shipped to you at no extra shipping cost.

 Product returns

Unwanted goods, damaged goods or goods received in error must be unused and in their original condition (unopened and with packaging intact). Please contact us for the address where to send the items to.

Important information regarding postal returns: Royal Mail has labelling rules when posting perfume and perfumed products and these must be followed. All returns must have the correct labelling on the outer packaging (label ID 8000, available from most post office counters). Failure to do so may result in your return item being confiscated by Royal Mail whereupon MW Perfumes will accept no responsibility for your loss.